Return & Change Policy

In the event that for one of the reasons listed below you wish to return or change some or all of the product(s) you have purchased please fill in the Return Form that you can download here stating your contact details and reason(s) for returning those items. Please note that you should notify us via email at least 14 days prior to sending the products back. You can also contact us by calling our customer support at +30 22420 22001 during office hours.

Return / Change

We accept returns or changes if one of the following reason:

  • Wrong Product or bad quality or Defective products (wrong product when we received your order, during invoicing, shipping, or poor packaging) that is attributed to Casa Nuova We accept full costs of return shipping, please use Elta COURIER to return items. We will replace defective items with new ones or refund the net value of your items via bank transfer within 10 days of receiving them.

  • Changes in product size or replacement by another item. We accept full costs of return shipping, please use Elta COURIER. We will replace items with new ones

  • Right of withdrawal. In this case you must contact our company by phone at the service phone +30 22420 22001. You will be charged for any return shipping costs and you may send the products with the courier of your choice. We will refund your money by bank deposit within 10 days.

Return / Change Conditions

Returned items must be delivered to us unused, in original packaging and in the condition, they were received. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All items will be inspected upon return. Returned items must also include purchase receipt and items must have all their respective branding and packaging signage. Eligible refunds are processed only via Bank transfer to the bank account details that you provide in the Return Form.

Cancellation Policy

In the event that you want to cancel your order citing personal reasons, before order processing begins or before order is shipped you must notify our company within 2 hours of placing your order with us. Please contact us by calling out customer support at the number +30 22420 22001 or by sending an email to

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